Refund & Return Policy
Last updated: 24 January 2026
Thank you for shopping at FitWeb. As our products are made using a Print-on-Demand (POD) process, we have a strict but fair refund and return policy.
1. Print-on-Demand Products
All our products are made to order specifically for you. Because of this:
- We do not accept returns for change of mind
- We do not accept size, color, or design preference returns
- We do not accept refunds once the order is processed
2. Damaged or Defective Products
We offer a replacement or refund only in the following cases:
- Product received is damaged
- Product has a manufacturing defect
- Wrong product received
To be eligible, you must contact us within 48 hours of delivery with clear photos or videos of the issue.
3. How to Request a Replacement or Refund
Please email us with the following details:
- Order number
- Clear images or video of the damaged/defective product
- Description of the issue
Email us at: support@fitweb.in
4. Replacement Process
Once your request is approved:
- We will arrange a replacement at no extra cost, OR
- Issue a refund if replacement is not possible
Refunds (if approved) will be processed within 5–7 business days to the original payment method.
5. Order Cancellation
Orders can be cancelled only before production begins.
Once an order is sent for printing or processing, cancellation is not possible.
6. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Customized or personalized products
- Printed posters, stickers, notebooks, or other POD items
- Items purchased during sales or promotions
7. Contact Us
If you have any questions regarding this policy, please contact us:
Email: support@fitweb.in
This Refund & Return Policy is designed for Print-on-Demand businesses and complies with Indian e-commerce regulations.